2011 CHEVROLET CRUZE — Complaint #2074432
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM filed March 17, 2025
NHTSA complaint #2074432 (ODI reference 11648672) concerns a 2011 CHEVROLET CRUZE and was filed on March 17, 2025. The owner reports the failure occurred on December 16, 2024. The vehicle had 130,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as electrical system:body control module/bcm, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET CRUZE cohort independently describe similar electrical system:body control module/bcm failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 CHEVROLET CRUZE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2011 Chevrolet Cruze. The contact stated that the brake lights, power locks, and windshield wipers were inoperable. The contact stated that the ignition key failed to disengage after turning off the vehicle. The contact had to hold a button underneath the steering panel to be able to remove the key. The vehicle was taken to an independent mechanic where the contact was informed that the Body Control Module (BCM) needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
Complaint Details
| NHTSA Complaint ID | 2074432 |
| ODI Number | 11648672 |
| Date Filed | March 17, 2025 |
| Failure Date | December 16, 2024 |
| VIN | 1G1PC5SH5B7 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.