2017 TESLA MODEL S — Complaint #2069991
Open-data reference.
NHTSA Complaint about STEERING:ELECTRIC POWER ASSIST SYSTEM filed February 28, 2025
NHTSA complaint #2069991 (ODI reference 11645624) concerns a 2017 TESLA MODEL S and was filed on February 28, 2025. The owner reports the failure occurred on July 17, 2024. The report was geocoded to West Virginia based on the filer's self-reported location. The affected component is categorized as steering:electric power assist system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TESLA MODEL S cohort independently describe similar steering:electric power assist system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 TESLA MODEL S shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Tesla Model S. The contact stated that prior to the failure experienced, there was an abnormal clicking sound coming from the steering wheel. The contact attempted to start the vehicle, and upon starting the vehicle, the message "Service Power Steering" was displayed, and the EPS warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 2069991 |
| ODI Number | 11645624 |
| Date Filed | February 28, 2025 |
| Failure Date | July 17, 2024 |
| VIN | 5YJSA1E23HF |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.