2020 GMC TERRAIN — Complaint #2068914
Open-data reference.
NHTSA Complaint about VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR filed February 25, 2025
NHTSA complaint #2068914 (ODI reference 11644884) concerns a 2020 GMC TERRAIN and was filed on February 25, 2025. The owner reports the failure occurred on February 18, 2025. The vehicle had 53,500 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as visibility:rearview mirrors/devices:interior, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same GMC TERRAIN cohort independently describe similar visibility:rearview mirrors/devices:interior failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 GMC TERRAIN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 GMC Terrain. The contact stated that after starting the vehicle and shifting into reverse(R); the rear-view camera screen was not functioning as needed. There was no warning light illuminated. The message "Service Rear Camera System" was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 53,500.
Complaint Details
| NHTSA Complaint ID | 2068914 |
| ODI Number | 11644884 |
| Date Filed | February 25, 2025 |
| Failure Date | February 18, 2025 |
| VIN | 3GKALXEX2LL |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.