2020 JEEP WRANGLER — Complaint #2068514
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL filed February 24, 2025
NHTSA complaint #2068514 (ODI reference 11644609) concerns a 2020 JEEP WRANGLER and was filed on February 24, 2025. The owner reports the failure occurred on February 15, 2025. The vehicle had 33,800 miles on the odometer at the time of the incident. The report was geocoded to Kansas based on the filer's self-reported location. The affected component is categorized as electrical system: instrument cluster/panel, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP WRANGLER cohort independently describe similar electrical system: instrument cluster/panel failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 JEEP WRANGLER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Jeep Wrangler. The contact stated that while the vehicle was parked, the vehicle was started, and the instrument panel failed to function as intended. The contact stated that the instrument panel displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with a failed instrument panel. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were ordered. The contact stated that the vehicle remained with the dealer until the parts were received, and the vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,800.
Complaint Details
| NHTSA Complaint ID | 2068514 |
| ODI Number | 11644609 |
| Date Filed | February 24, 2025 |
| Failure Date | February 15, 2025 |
| VIN | 1C4HJXDG4LW |
Similar ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Complaints for 2020 JEEP WRANGLER
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. Due to the failure, the contact was unable to det
The contact owns a 2020 Jeep Wrangler. The contact stated that while her son was driving approximately 55-65 MPH, the instrument panel and the turn signal lights became inoperable. The driver pulled o
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.