2020 MAZDA CX-5 — Complaint #2065390
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:IGNITION:COIL filed February 13, 2025
NHTSA complaint #2065390 (ODI reference 11642539) concerns a 2020 MAZDA CX-5 and was filed on February 13, 2025. The owner reports the failure occurred on January 28, 2025. The vehicle had 80,000 miles on the odometer at the time of the incident. The report was geocoded to Maryland based on the filer's self-reported location. The affected component is categorized as electrical system:ignition:coil, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MAZDA CX-5 cohort independently describe similar electrical system:ignition:coil failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 MAZDA CX-5 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Mazda CX-5. The contact stated while driving at an undisclosed speed, the vehicle shuddered and lost automotive power and failed to exceed 15 MPH. The vehicle failed to return to normal operation. The failure had occurred on several occasions. The contact stated that the infotainment system was inoperative. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the ignition coils needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the CPU system needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.
Complaint Details
| NHTSA Complaint ID | 2065390 |
| ODI Number | 11642539 |
| Date Filed | February 13, 2025 |
| Failure Date | January 28, 2025 |
| VIN | JM3KFBBM3L1 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.