2019 BUICK ENCORE — Complaint #2063642
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING filed February 7, 2025
NHTSA complaint #2063642 (ODI reference 11641383) concerns a 2019 BUICK ENCORE and was filed on February 7, 2025. The owner reports the failure occurred on October 15, 2024. The vehicle had 123,000 miles on the odometer at the time of the incident. The report was geocoded to Tennessee based on the filer's self-reported location. The affected component is categorized as engine and engine cooling, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same BUICK ENCORE cohort independently describe similar engine and engine cooling failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 BUICK ENCORE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Buick Encore. The contact stated while driving 65 MPH on the highway, the vehicle started to lose motive power, started jerking back and forth, and there was white smoke coming from the tailpipe. The contact attempted to depress the accelerator pedal; however, the vehicle failed to respond as needed. The check engine warning light was illuminated. The contact merged to the side of the road before driving to the residence. The vehicle was driven to an independent mechanic where it was diagnosed with turbocharger failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 123,000.
Complaint Details
| NHTSA Complaint ID | 2063642 |
| ODI Number | 11641383 |
| Date Filed | February 7, 2025 |
| Failure Date | October 15, 2024 |
| VIN | KL4CJASB1KB |
Similar ENGINE AND ENGINE COOLING Complaints for 2019 BUICK ENCORE
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.