2023 TOYOTA PRIUS PRIME — Complaint #2061289
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:FUELING/CHARGING DOOR/HATCH/PORT filed January 30, 2025
NHTSA complaint #2061289 (ODI reference 11639703) concerns a 2023 TOYOTA PRIUS PRIME and was filed on January 30, 2025. The owner reports the failure occurred on January 29, 2025. The vehicle had 7,920 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:fueling/charging door/hatch/port, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA PRIUS PRIME cohort independently describe similar latches/locks/linkages:fueling/charging door/hatch/port failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 TOYOTA PRIUS PRIME shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Toyota Prius Prime. The contact stated that upon approaching the vehicle after it had been parked and turned off in the garage, the contact noticed that the hatch door was opened. The contact stated that upon pressing the power button on the hatch and the hatch door power button inside the cabin to close the hatch door, the hatch door failed to close. The manufacturer was notified of the failure and advised the contact to call Roadside Assistance. The contact called Toyota Roadside Assistance who advised the contact to attempt to close the hatch manually. The contact was able to close the hatch door manually. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 7,920. The VIN was not available.
Complaint Details
| NHTSA Complaint ID | 2061289 |
| ODI Number | 11639703 |
| Date Filed | January 30, 2025 |
| Failure Date | January 29, 2025 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.