2020 VOLVO XC90 — Complaint #2058101
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LATCH filed January 21, 2025
NHTSA complaint #2058101 (ODI reference 11637504) concerns a 2020 VOLVO XC90 and was filed on January 21, 2025. The owner reports the failure occurred on January 21, 2025. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:latch, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLVO XC90 cohort independently describe similar latches/locks/linkages:doors:latch failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 VOLVO XC90 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Spontaneously the left back side door has failed to close on several occasions. It happened first while parked in the driveway and I had to use my body to get it shut. I went to have it checked out at the Volvo dealer and when I described it they told me several people had been in for service with the same issue. They told me one lady had it on 2 doors and another realized her door was open when it flung open mid-drive. They told me the car was just cold and that I needed to make sure the handle was flush with the door when trying to close it. The next day, I picked up my dry cleaning and hung it by that door and drove away. I wasnât aware it failed to latch yet again and only realized it when it flung open while I was driving on the road. This is the same door next to my sonâs car seat which is terrifying to think about. I ensured the handle was flush and it still wouldnât close until I hip checked it shut 3 times. Without a clear cause or reasonable solution (it is not reasona
Complaint Details
| NHTSA Complaint ID | 2058101 |
| ODI Number | 11637504 |
| Date Filed | January 21, 2025 |
| Failure Date | January 21, 2025 |
| VIN | YV4A221K4L1 |
Similar LATCHES/LOCKS/LINKAGES:DOORS:LATCH Complaints for 2020 VOLVO XC90
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.