2022 CHRYSLER PACIFICA — Complaint #2057864
Open-data reference.
NHTSA Complaint about SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT filed January 21, 2025
NHTSA complaint #2057864 (ODI reference 11637332) concerns a 2022 CHRYSLER PACIFICA and was filed on January 21, 2025. The owner reports the failure occurred on October 21, 2024. The vehicle had 81,000 miles on the odometer at the time of the incident. The report was geocoded to Nevada based on the filer's self-reported location. The affected component is categorized as seats:mid/rear assembly:head restraint, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER PACIFICA cohort independently describe similar seats:mid/rear assembly:head restraint failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2022 CHRYSLER PACIFICA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2022 Chrysler Pacifica. The contact stated that the rear passengerâs seats headrests failed to remain in an upright position. The contact stated that the headrests were not able to be raised into positions and locked to accommodate passenger's necks and back of the heads. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 81,000.
Complaint Details
| NHTSA Complaint ID | 2057864 |
| ODI Number | 11637332 |
| Date Filed | January 21, 2025 |
| Failure Date | October 21, 2024 |
| VIN | 2C4RC1BG4NR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.