2025 TOYOTA SIENNA HYBRID — Complaint #2055227
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LOCK filed January 12, 2025
NHTSA complaint #2055227 (ODI reference 11635506) concerns a 2025 TOYOTA SIENNA HYBRID and was filed on January 12, 2025. The owner reports the failure occurred on January 5, 2025. The report was geocoded to West Virginia based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:lock, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA HYBRID cohort independently describe similar latches/locks/linkages:doors:lock failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 TOYOTA SIENNA HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Drivers and passengers front doors make the sound as if they unlock and lock. The manual lock lever will flip as well however the doors will not unlock. This happens randomly both while trying to exit the vehicle and enter. When locked inside you have to crawl over the console to get to a door that functions . This is a major concern if you are in an accident and cannot exit the vehicle. Dealer look at my vehicle but could not duplicate it. I have a video of this when it happens
Complaint Details
| NHTSA Complaint ID | 2055227 |
| ODI Number | 11635506 |
| Date Filed | January 12, 2025 |
| Failure Date | January 5, 2025 |
| VIN | 5TDESKFC3SS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.