2015 CHRYSLER TOWN AND COUNTRY — Complaint #2054914
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:TAILGATE filed January 10, 2025
NHTSA complaint #2054914 (ODI reference 11635298) concerns a 2015 CHRYSLER TOWN AND COUNTRY and was filed on January 10, 2025. The owner reports the failure occurred on October 1, 2024. The vehicle had 110,000 miles on the odometer at the time of the incident. The report was geocoded to Pennsylvania based on the filer's self-reported location. The affected component is categorized as structure:body:tailgate, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER TOWN AND COUNTRY cohort independently describe similar structure:body:tailgate failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2015 CHRYSLER TOWN AND COUNTRY shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2015 Chrysler Town And Country Touring. The contact stated that on several occasions while parked and turned off, the tailgate button was depressed from inside of the vehicle, and the tailgate closed inadvertently. On one occasion while parked with the tailgate opened, the hatchback closed on her head and would release. The contact sustained a head injury. Medical attention was not needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.
Complaint Details
| NHTSA Complaint ID | 2054914 |
| ODI Number | 11635298 |
| Date Filed | January 10, 2025 |
| Failure Date | October 1, 2024 |
| VIN | 2C4RC1BG4FR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.