2025 LEXUS NX — Complaint #2054403
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE filed January 8, 2025
NHTSA complaint #2054403 (ODI reference 11634933) concerns a 2025 LEXUS NX and was filed on January 8, 2025. The owner reports the failure occurred on December 19, 2024. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:latch:emergency mechanical release, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS NX cohort independently describe similar latches/locks/linkages:doors:latch:emergency mechanical release failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 LEXUS NX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
On [XXX], I tried to move my vehicle from my driveway into the garage. The car would not start, and locked me inside the car. None of the electronics and electrically-operated functions worked -- the door locks, window controls, hatch release and lights were all dead. And unfortunately I did not have my phone with me so I could not call anyone for help. Even the Lexus Safety Connect system (SOS) did not work. I eventually got my wife's attention by honking and she came out and brought my phone (fortunately the horn still worked). She was unable to find the slot to insert the mechanical key (that's stored in the key fob) so we couldn't use that. I was finally able to call Lexus Roadside Assistance from my Apple Watch. The Lexus representative instructed me to pull on the inside door release lever two times and that would open the door. It didn't work. So I tried it on the front passenger door and it opened. But as soon as I got out of the car and the door closed, the car lock
Complaint Details
| NHTSA Complaint ID | 2054403 |
| ODI Number | 11634933 |
| Date Filed | January 8, 2025 |
| Failure Date | December 19, 2024 |
| VIN | JTJKKCFZ2S2 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.