2023 FORD EXPLORER — Complaint #2054264
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT filed January 8, 2025
NHTSA complaint #2054264 (ODI reference 11634824) concerns a 2023 FORD EXPLORER and was filed on January 8, 2025. The owner reports the failure occurred on October 13, 2024. The vehicle had 10,000 miles on the odometer at the time of the incident. The report was geocoded to Maine based on the filer's self-reported location. The affected component is categorized as structure:body:hatchback/liftgate:support device/strut, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar structure:body:hatchback/liftgate:support device/strut failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal rattling and popping sound coming from the passenger's side. The contact also stated that the steering wheel would veer to the left or right directions independently while driving. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the front passenger's strut needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.
Complaint Details
| NHTSA Complaint ID | 2054264 |
| ODI Number | 11634824 |
| Date Filed | January 8, 2025 |
| Failure Date | October 13, 2024 |
| VIN | 1FMSK8DH7PG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.