2025 KIA SORENTO — Complaint #2053677
Open-data reference.
NHTSA Complaint about VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR filed January 6, 2025
NHTSA complaint #2053677 (ODI reference 11634405) concerns a 2025 KIA SORENTO and was filed on January 6, 2025. The owner reports the failure occurred on December 30, 2024. The vehicle had 1,600 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as visibility:windshield wiper/washer:motor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar visibility:windshield wiper/washer:motor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2025 Kia Sorento. The contact stated while his wife was driving approximately 25 MPH in the snow with the windshield wipers activated, the windshield wipers became stuck in the middle of the windshield due to snow accumulation in the area between the windshield and the hood. The contact's wife pulled over to the side of the road and noticed that the accumulated snow had turned into built-up ice, which obstructed the windshield wipers functionality. The contact's wife removed the ice in the area between the windshield and the hood and continued driving. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper gear shaft was damaged and the arm that originated from the windshield wiper motor was bent due to the built-up ice. The dealer determined that the windshield wipers motor assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the f
Complaint Details
| NHTSA Complaint ID | 2053677 |
| ODI Number | 11634405 |
| Date Filed | January 6, 2025 |
| Failure Date | December 30, 2024 |
| VIN | 5XYRKDJF0SG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.