2023 HYUNDAI SANTA FE HYBRID — Complaint #2052669
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING filed January 2, 2025
NHTSA complaint #2052669 (ODI reference 11633727) concerns a 2023 HYUNDAI SANTA FE HYBRID and was filed on January 2, 2025. The owner reports the failure occurred on September 19, 2024. The vehicle had 23,824 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as back over prevention: automatic system braking, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 2, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI SANTA FE HYBRID cohort independently describe similar back over prevention: automatic system braking failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 HYUNDAI SANTA FE HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owned a 2023 Hyundai Santa Fe. The contact stated that his partner was driving at 50 MPH, a light ahead had just turned red, with two vehicles stopped just a couple of feet ahead of her, the contact stated that his partner had proceeded to frantically attempt to brake, however, the vehicle did not brake in time, and the automatic braking assist did not initiate. The complete front end of the vehicle was destroyed, as the vehicle crashed into the vehicle ahead. There was no property damage. The vehicle came to a stop after the crash. The driver's side air bags were deployed, however, the contact emphasized that it appeared the air bag had not fully deployed. The vehicle was towed to a lot. No warning lights had illuminated. A police report was filed. The vehicle was destroyed. The contact partner was injured, and she was seated in the driver's seat, and a single civilian seated in the driver's seat of the vehicle that was hit from behind was injured. The contact stated tha
Complaint Details
| NHTSA Complaint ID | 2052669 |
| ODI Number | 11633727 |
| Date Filed | January 2, 2025 |
| Failure Date | September 19, 2024 |
| VIN | 5NMS5DA12PH |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.