2020 FORD F-350 — Complaint #2052492
Open-data reference.
NHTSA Complaint about FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP filed January 2, 2025
NHTSA complaint #2052492 (ODI reference 11633598) concerns a 2020 FORD F-350 and was filed on January 2, 2025. The owner reports the failure occurred on November 23, 2024. The vehicle had 36,236 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as fuel system, diesel:delivery:fuel pump, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD F-350 cohort independently describe similar fuel system, diesel:delivery:fuel pump failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD F-350 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford F-350. The contact stated while driving 65 MPH, the vehicle stalled and experienced loss of power steering functionality and reduced braking functionality, causing the vehicle to almost drive into a ditch while the contact was pulling over to the side of the road. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed; however, the contact was denied warranty coverage due to fuel contamination. The contact stated that a lab later performed the fuel lab test and confirmed that the fuel was not contaminated. The vehicle was then towed to 1 Way Diesel Performance LLC, where it was determined that the high-pressure fuel pump had failed and had caused metal shavings intrusion into the fuel system. The mechanic determined that the fuel system needed to be replaced. The vehicle was being repaired. The manufacturer was not notified of the fa
Complaint Details
| NHTSA Complaint ID | 2052492 |
| ODI Number | 11633598 |
| Date Filed | January 2, 2025 |
| Failure Date | November 23, 2024 |
| VIN | 1FT8W3DT7LE |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.