2024 MAZDA CX-90 — Complaint #2051611
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:DOORS:LATCH filed December 29, 2024
NHTSA complaint #2051611 (ODI reference 11633006) concerns a 2024 MAZDA CX-90 and was filed on December 29, 2024. The owner reports the failure occurred on November 16, 2024. The report was geocoded to Washington based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:doors:latch, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MAZDA CX-90 cohort independently describe similar latches/locks/linkages:doors:latch failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 MAZDA CX-90 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I am concerned about a serious safety issue with my CX-90. Both of the rear doors have consistently malfunctioned, failing to latch properly when closed. The door handles get stuck and do not fully return to their original position, preventing the doors from locking securely. As a result, the doors have swung open while the vehicle was in motion, putting passengers, especially children in the back, at significant risk. This is a critical safety concern that needs immediate attention. This issue goes back mid November 2024.
Complaint Details
| NHTSA Complaint ID | 2051611 |
| ODI Number | 11633006 |
| Date Filed | December 29, 2024 |
| Failure Date | November 16, 2024 |
| VIN | JM3KKCHD1R1 |
Similar LATCHES/LOCKS/LINKAGES:DOORS:LATCH Complaints for 2024 MAZDA CX-90
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.