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2023 RAM PROMASTER 3500 — Complaint #2049513

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NHTSA Complaint about ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY filed December 19, 2024

NHTSA complaint #2049513 (ODI reference 11631601) concerns a 2023 RAM PROMASTER 3500 and was filed on December 19, 2024. The owner reports the failure occurred on December 19, 2024. The vehicle had 46,400 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:cooling system:radiator assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM PROMASTER 3500 cohort independently describe similar engine and engine cooling:cooling system:radiator assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 RAM PROMASTER 3500 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2023 RAM PROMASTER 3500
Component
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
State
North Carolina
Mileage
46,400 mi

Complaint Description

The contact owns a 2023 Ram Promaster 3500. The contact stated while the vehicle was parked, the contact became aware that the radiator tube joint was fractured. The contact became aware there was coolant leaking from the radiator. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the upper radiator hose failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 46,400.

Complaint Details

NHTSA Complaint ID 2049513
ODI Number 11631601
Date Filed December 19, 2024
Failure Date December 19, 2024
VIN 3C6MRVJG1PE

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.