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2017 CHEVROLET CRUZE — Complaint #2047662

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NHTSA Complaint about STRUCTURE:BODY:BUMPERS filed December 12, 2024

NHTSA complaint #2047662 (ODI reference 11630370) concerns a 2017 CHEVROLET CRUZE and was filed on December 12, 2024. The owner reports the failure occurred on December 12, 2024. The vehicle had 88,000 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as structure:body:bumpers, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET CRUZE cohort independently describe similar structure:body:bumpers failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 CHEVROLET CRUZE shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2017 CHEVROLET CRUZE
Component
STRUCTURE:BODY:BUMPERS
State
New York
Mileage
88,000 mi

Complaint Description

The contact owns a 2017 Chevrolet Cruze. The contact stated while driving 55-60 MPH, the vehicle made an abnormal banging sound. The contact then noticed through the rearview mirror, that the rear bumper had detached and was hanging on the passenger's side of the vehicle. The contact pulled over to the side of the road and noticed that an unknown control module had detached along with the bumper. The contact stated that only one rear bumper screw remained attached while the others were missing. The vehicle was taken to the dealer parts department and was provided the screws to temporarily re-attach the bumper. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 88,000.

Complaint Details

NHTSA Complaint ID 2047662
ODI Number 11630370
Date Filed December 12, 2024
Failure Date December 12, 2024
VIN 1G1BH5SE5H7

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.