2024 JEEP GRAND CHEROKEE — Complaint #2047211
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER filed December 11, 2024
NHTSA complaint #2047211 (ODI reference 11630048) concerns a 2024 JEEP GRAND CHEROKEE and was filed on December 11, 2024. The owner reports the failure occurred on December 1, 2024. The vehicle had 8,000 miles on the odometer at the time of the incident. The report was geocoded to Louisiana based on the filer's self-reported location. The affected component is categorized as seats:front assembly:seat heater/cooler, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar seats:front assembly:seat heater/cooler failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that after driving for approximately 9 straight hours, the contact had turned on the driver-side seat warming feature. The contact then stated that she began to feel burns on her upper right thigh and immediately turned off the seat warmer. The contact stated that the burns were so severe that she went to urgent care for treatment. The contact was treated for burn blisters on her upper right thigh. The manufacturer was notified of the failure and the contact was instructed to take the vehicle to a dealer to have the seat inspected by a Chrysler investigator. The seat was torn apart and the investigator saw no signs that a breaker was tripped nor any evidence of burns on the heating coils. The vehicle was returned to the contact. The failure mileage was approximately 8,000.
Complaint Details
| NHTSA Complaint ID | 2047211 |
| ODI Number | 11630048 |
| Date Filed | December 11, 2024 |
| Failure Date | December 1, 2024 |
| VIN | 1C4RJGBG5RC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.