2020 FORD EXPLORER — Complaint #2043810
Open-data reference.
NHTSA Complaint about STRUCTURE:BODY:DOOR:HANDLE:INTERIOR filed November 27, 2024
NHTSA complaint #2043810 (ODI reference 11627743) concerns a 2020 FORD EXPLORER and was filed on November 27, 2024. The owner reports the failure occurred on June 17, 2024. The vehicle had 17,000 miles on the odometer at the time of the incident. The report was geocoded to Oregon based on the filer's self-reported location. The affected component is categorized as structure:body:door:handle:interior, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar structure:body:door:handle:interior failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Explorer XLP. The contact stated that his wife received a minor cut from the front driverâs side interior door handle because the chrome wrap on the door handle had started to deteriorate. No warning lights were illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the interior door handle chrome was peeling and had sharp edges. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 17,000.
Complaint Details
| NHTSA Complaint ID | 2043810 |
| ODI Number | 11627743 |
| Date Filed | November 27, 2024 |
| Failure Date | June 17, 2024 |
| VIN | 1FMSK8DH9LG |
Similar STRUCTURE:BODY:DOOR:HANDLE:INTERIOR Complaints for 2020 FORD EXPLORER
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.