2024 FORD EDGE — Complaint #2043546
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS filed November 26, 2024
NHTSA complaint #2043546 (ODI reference 11627554) concerns a 2024 FORD EDGE and was filed on November 26, 2024. The owner reports the failure occurred on November 23, 2024. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as electrical system:seat heater:wiring harness, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EDGE cohort independently describe similar electrical system:seat heater:wiring harness failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 FORD EDGE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 Ford Edge. The contact stated while using the front driver's side seat heater, the seat heater failed to function as intended and burned the contact's lower back. The contact received medical attention for the burn at the emergency room. Additionally, the contact stated that the injury made it difficult to perform daily errands and tasks. The vehicle was taken to the local dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 2043546 |
| ODI Number | 11627554 |
| Date Filed | November 26, 2024 |
| Failure Date | November 23, 2024 |
| VIN | 2FMPK4J9XRB |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.