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2021 FORD ESCAPE HYBRID — Complaint #2040706

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NHTSA Complaint about ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM filed November 15, 2024

NHTSA complaint #2040706 (ODI reference 11625566) concerns a 2021 FORD ESCAPE HYBRID and was filed on November 15, 2024. The owner reports the failure occurred on November 5, 2024. The vehicle had 46,000 miles on the odometer at the time of the incident. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as electrical system:body control module/bcm, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE HYBRID cohort independently describe similar electrical system:body control module/bcm failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 FORD ESCAPE HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2021 FORD ESCAPE HYBRID
Component
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
State
Massachusetts
Mileage
46,000 mi

Complaint Description

The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was inspected, it failed the emissions inspection. The vehicle was taken to a local dealer where it was diagnosed that the communication module was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact became aware of customer satisfaction 22n15 as a probable cause for the failure. The approximate failure mileage was 46,000.

Complaint Details

NHTSA Complaint ID 2040706
ODI Number 11625566
Date Filed November 15, 2024
Failure Date November 5, 2024
VIN 1FMCU9DZ3MU

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.