2025 HYUNDAI SANTA CRUZ — Complaint #2040367
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR filed November 14, 2024
NHTSA complaint #2040367 (ODI reference 11625321) concerns a 2025 HYUNDAI SANTA CRUZ and was filed on November 14, 2024. The owner reports the failure occurred on November 12, 2024. The report was geocoded to Georgia based on the filer's self-reported location. The affected component is categorized as electrical system:adas:driver monitoring:camera/sensor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI SANTA CRUZ cohort independently describe similar electrical system:adas:driver monitoring:camera/sensor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 HYUNDAI SANTA CRUZ shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
While driving at highway speeds with Smart Cruise Control set during the day I put on sunglasses and the driver attention system turned off the system 6 seconds later. I repeated this event set several times at various speeds and driving conditions with the same 6 second failure result. I made the dealership aware of this and verified it with them in the vehicle. Apparently, system uses an IR camera to determine driver attention level via eye contact and does not work with most sunglasses. This seems to be a safety issue the dealership (or the manufacturer) should be the making the general public aware of.
Complaint Details
| NHTSA Complaint ID | 2040367 |
| ODI Number | 11625321 |
| Date Filed | November 14, 2024 |
| Failure Date | November 12, 2024 |
| VIN | 5NTJDDDF5SH |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.