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2023 MERCEDES-BENZ SPRINTER 3500 — Complaint #2036362

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NHTSA Complaint about FUEL SYSTEM, OTHER:FUEL FILTER filed October 29, 2024

NHTSA complaint #2036362 (ODI reference 11622535) concerns a 2023 MERCEDES-BENZ SPRINTER 3500 and was filed on October 29, 2024. The owner reports the failure occurred on September 7, 2024. The vehicle had 46,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as fuel system, other:fuel filter, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ SPRINTER 3500 cohort independently describe similar fuel system, other:fuel filter failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 MERCEDES-BENZ SPRINTER 3500 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2023 MERCEDES-BENZ SPRINTER 3500
Component
FUEL SYSTEM, OTHER:FUEL FILTER
State
Florida
Mileage
46,000 mi

Complaint Description

The contact owns a 2023 Mercedes-Benz Sprinter 3500. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The contact had attempted to restart the vehicle and the vehicle failed to restart. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the diesel fuel was contaminated, and the entire diesel fuel system needed to be replaced. The vehicle was not repaired. The contact independently had samples of the diesel fuel tested and no water or contamination was found. The contact stated that the Insurance provider also tested the diesel fuel and found no contaminants or water. The contact researched online and related the failure to a diesel filter design for the year, make, and model. The manufacturer was informed of the failure. The failure mileage was approximately 46,000.

Complaint Details

NHTSA Complaint ID 2036362
ODI Number 11622535
Date Filed October 29, 2024
Failure Date September 7, 2024
VIN W1Y5NDHYXPT

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.