2023 HYUNDAI SANTA FE — Complaint #2035254
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR filed October 24, 2024
NHTSA complaint #2035254 (ODI reference 11621783) concerns a 2023 HYUNDAI SANTA FE and was filed on October 24, 2024. The owner reports the failure occurred on September 14, 2024. The vehicle had 18,756 miles on the odometer at the time of the incident. The report was geocoded to New Mexico based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:foundation components:disc:rotor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI SANTA FE cohort independently describe similar service brakes, hydraulic:foundation components:disc:rotor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 HYUNDAI SANTA FE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Hyundai Santa Fe. The contact stated that while his wife was driving at approximately 65 MPH and depressing the brake pedal to slow for a vehicle that had passed and switched into the lane she was driving, the vehicle was shuddering. The contact stated that as soon as she had stopped depressing the brake pedal the shuddering ceased. The contact stated there was no warning light illuminated. The contact stated that the shuddering when the brake pedal was depressed was intermittent but was recurring at various speeds while slowing down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 18,756.
Complaint Details
| NHTSA Complaint ID | 2035254 |
| ODI Number | 11621783 |
| Date Filed | October 24, 2024 |
| Failure Date | September 14, 2024 |
| VIN | 5NMS3DAJ4PH |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.