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2019 GMC TERRAIN — Complaint #2031086

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NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM filed October 9, 2024

NHTSA complaint #2031086 (ODI reference 11618883) concerns a 2019 GMC TERRAIN and was filed on October 9, 2024. The owner reports the failure occurred on August 5, 2024. The vehicle had 72,000 miles on the odometer at the time of the incident. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:power assist:vacuum, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same GMC TERRAIN cohort independently describe similar service brakes, hydraulic:power assist:vacuum failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 GMC TERRAIN shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2019 GMC TERRAIN
Component
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
State
New Jersey
Mileage
72,000 mi

Complaint Description

The contact called on behalf of her husband who owns a 2019 GMC Terrain. The contact stated that while her husband was driving approximately 50 MPH, the brakes seized, and the contact veered off into a lot to park the vehicle. The vehicle was towed to an independent mechanic where the vehicle was diagnosed. The contact was informed that the brake vacuum pump and the timing chain needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.

Complaint Details

NHTSA Complaint ID 2031086
ODI Number 11618883
Date Filed October 9, 2024
Failure Date August 5, 2024
VIN 3GKALTEV5KL

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.