2019 FORD FUSION — Complaint #2029405
Open-data reference.
NHTSA Complaint about VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR filed October 2, 2024
NHTSA complaint #2029405 (ODI reference 11617729) concerns a 2019 FORD FUSION and was filed on October 2, 2024. The owner reports the failure occurred on September 28, 2024. The vehicle had 37,000 miles on the odometer at the time of the incident. The report was geocoded to Rhode Island based on the filer's self-reported location. The affected component is categorized as visibility:windshield wiper/washer:motor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar visibility:windshield wiper/washer:motor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Ford Fusion. The contact stated while driving 15-20 MPH in light rainfall, the windshield wipers were activated and the front driver's side windshield wiper suddenly reversed, struck the cowl, and seized. Additionally, the contact stated that there was a significant amount of smoke coming from underneath the driver's side hood, reducing the visibility of the roadway. The contact attempted to deactivate the windshield wipers using the switch; however, the wipers failed to respond as needed. The contact pulled over to the side of the road and turned off the vehicle. The contact opened the hood and allowed the smoke to dissipate. The contact then drove to the residence. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper motor had failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approxi
Complaint Details
| NHTSA Complaint ID | 2029405 |
| ODI Number | 11617729 |
| Date Filed | October 2, 2024 |
| Failure Date | September 28, 2024 |
| VIN | 3FA6P0VPXKR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.