2011 FORD EXPEDITION — Complaint #2029351
Open-data reference.
NHTSA Complaint about VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR filed October 2, 2024
NHTSA complaint #2029351 (ODI reference 11617690) concerns a 2011 FORD EXPEDITION and was filed on October 2, 2024. The owner reports the failure occurred on September 9, 2024. The vehicle had 153,000 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as visibility:defroster/defogger/hvac system:compressor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPEDITION cohort independently describe similar visibility:defroster/defogger/hvac system:compressor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 FORD EXPEDITION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2011 Ford Expedition. The contact stated while driving at an undisclosed speed, the front blower system was seized. The vehicle was driven to the residence. The vehicle was towed to the dealer where it was diagnosed with a failed HVAC blower motor. The contact was informed that the HVAC blower motor needed to be replaced. The vehicle was not repaired. The contact was informed of Technical Service Bulletin: 10163573; however, the contact was informed that the vehicle repair was not covered under the bulletin. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 153,000.
Complaint Details
| NHTSA Complaint ID | 2029351 |
| ODI Number | 11617690 |
| Date Filed | October 2, 2024 |
| Failure Date | September 9, 2024 |
| VIN | 1FMJU1J56BE |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.