2024 FORD EXPLORER — Complaint #2024627
Open-data reference.
NHTSA Complaint about LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING filed September 13, 2024
NHTSA complaint #2024627 (ODI reference 11614410) concerns a 2024 FORD EXPLORER and was filed on September 13, 2024. The owner reports the failure occurred on August 12, 2024. The vehicle had 6,560 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as lane departure: lane keep: automatic steering, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar lane departure: lane keep: automatic steering failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 Ford Explorer. The contact stated while driving 65-70 MPH on two occasions, the Lane Keep Assist malfunctioned and the vehicle veered out of the intended lane. The contact was able to recover control of the vehicle to remain in the intended lane. Additionally, while driving 40-45 MPH, the Lane Keep Assist veered the vehicle out of the intended lane and the vehicle side swiped the barrier wall. There were unknown warning lights illuminated. There were no reported injuries. There was no air bag deployment. The contact stated that a Police report was not filed. The vehicle was taken to the local dealer, who was unable to determine the failure. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 6,560.
Complaint Details
| NHTSA Complaint ID | 2024627 |
| ODI Number | 11614410 |
| Date Filed | September 13, 2024 |
| Failure Date | August 12, 2024 |
| VIN | 1FMSK7DH1RG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.