2024 RAM PROMASTER 3500 — Complaint #2019851
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN filed August 27, 2024
NHTSA complaint #2019851 (ODI reference 11611084) concerns a 2024 RAM PROMASTER 3500 and was filed on August 27, 2024. The owner reports the failure occurred on August 17, 2024. The vehicle had 4,800 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:cooling system:fan, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM PROMASTER 3500 cohort independently describe similar engine and engine cooling:cooling system:fan failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 RAM PROMASTER 3500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 Ram 3500. The contact stated that after turning the vehicle off, the engine fan kept running for approximately five hours. The contact stated that the following morning, the vehicle failed to start. Roadside Assistance was called to the scene and recharged the battery, and the vehicle was repaired. The contact stated that the failure had reoccurred approximately one week later. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 4,800.
Complaint Details
| NHTSA Complaint ID | 2019851 |
| ODI Number | 11611084 |
| Date Filed | August 27, 2024 |
| Failure Date | August 17, 2024 |
| VIN | 3C6MRVJG5RE |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.