2023 INFINITI QX60 — Complaint #2016078
Open-data reference.
NHTSA Complaint about FUEL SYSTEM, GASOLINE:DELIVERY filed August 14, 2024
NHTSA complaint #2016078 (ODI reference 11608401) concerns a 2023 INFINITI QX60 and was filed on August 14, 2024. The owner reports the failure occurred on July 24, 2024. The vehicle had 38,000 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as fuel system, gasoline:delivery, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same INFINITI QX60 cohort independently describe similar fuel system, gasoline:delivery failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 INFINITI QX60 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Infiniti QX60. The contact stated that while driving approximately 15 MPH, the message to "Pull Over Safely" was displayed and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was later towed to the local dealer who diagnosed that the starter and electric fuel pump were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 38,000.
Complaint Details
| NHTSA Complaint ID | 2016078 |
| ODI Number | 11608401 |
| Date Filed | August 14, 2024 |
| Failure Date | July 24, 2024 |
| VIN | 5N1DL1ER5PC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.