2020 CHEVROLET BOLT EV — Complaint #2013510
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY filed August 5, 2024
NHTSA complaint #2013510 (ODI reference 11606594) concerns a 2020 CHEVROLET BOLT EV and was filed on August 5, 2024. The owner reports the failure occurred on June 13, 2024. The report was geocoded to Pennsylvania based on the filer's self-reported location. The affected component is categorized as electrical system:propulsion system:charging:cable/cord:accessory, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: yes, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET BOLT EV cohort independently describe similar electrical system:propulsion system:charging:cable/cord:accessory failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 CHEVROLET BOLT EV shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I narrowly escaped a home and vehicle fire when my vehicle charging port received extensive damage from a Mustart SAE J1772 Level 2 EVSE Portable Electric Vehicle Charger. The charging plug overheated and experienced meltdown. The Mustart unit became so hot that my vehicle charging port charred and fused to the Mustart charging plug. The charging head became very brittle, cracked exposing seals, and leaked oil down the vehicle charging port. Even though the charging head is now melted and broken, the charger does not register a fault, and still shows a green light if plugged into the wall. My first warning of a problem was the smell of burning plastic, oil leaking and what looked like smoke coming from the charging head. I immediately unplugged the charger from the wall, but could not remove the charging head from the vehicle charging port because it was fused to the car. I tried to shift the vehicle out of Park and into neutral to move the vehicle away from my home, but the vehicle
Complaint Details
| NHTSA Complaint ID | 2013510 |
| ODI Number | 11606594 |
| Date Filed | August 5, 2024 |
| Failure Date | June 13, 2024 |
| VIN | 1G1FZ6S09L4 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.