2017 RAM 2500 — Complaint #2010798
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY filed July 26, 2024
NHTSA complaint #2010798 (ODI reference 11604644) concerns a 2017 RAM 2500 and was filed on July 26, 2024. The owner reports the failure occurred on September 1, 2023. The vehicle had 105,369 miles on the odometer at the time of the incident. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:fluid/lubricant:valves/valve body, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM 2500 cohort independently describe similar power train:automatic transmission:fluid/lubricant:valves/valve body failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 RAM 2500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Ram 2500. The contact stated that while driving at approximately 30-35 MPH, the transmission became stuck in second gear and the vehicle went into LIMP Mode. The contact stated that the vehicle failed to accelerate above 35 MPH. The check engine warning light was illuminated. The contact used a scanner and retrieved DTC codes for pressure and gear ratio faults. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to a transmission specialist, and it was determined that the failure was due to the valve body and shift solenoid. The manufacturer was not contacted. The failure mileage was approximately 105,369.
Complaint Details
| NHTSA Complaint ID | 2010798 |
| ODI Number | 11604644 |
| Date Filed | July 26, 2024 |
| Failure Date | September 1, 2023 |
| VIN | 3C6UR5DJ9HG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.