2022 JEEP GRAND CHEROKEE 4XE — Complaint #2009316
Open-data reference.
NHTSA Complaint about EQUIPMENT:MOTORCYCLE:HELMETS filed July 20, 2024
NHTSA complaint #2009316 (ODI reference 11603596) concerns a 2022 JEEP GRAND CHEROKEE 4XE and was filed on July 20, 2024. The owner reports the failure occurred on July 19, 2024. The report was geocoded to Washington based on the filer's self-reported location. The affected component is categorized as equipment:motorcycle:helmets, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE 4XE cohort independently describe similar equipment:motorcycle:helmets failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2022 JEEP GRAND CHEROKEE 4XE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I bought a LS2 motorcycle Helmet in a local shop on 06/26/24 to be a passenger on a motorcycle ride. While removing the lining and installing a communication system I discovered the foam was cracked on the posterior area of the helmet. The edges of the polystyrene were uneven. The local shop has a NO return NO exchange policy for helmets. I returned the very next day and showed the findings to the salesperson. The helmet was broken, and I did not feel safe to use it. They took the helmet. On 07/20/24 I picked up a replacement helmet. Same brand. The salesperson stated that they contacted the manufacture company and the manufacture company concluded that I broke the helmet trying to forcefully remove the polystyrene foam, which I did not. I know the integrity of the helmet is what makes it safe. The salesperson handled me the replacement helmet and stated that she personally reviewed the helmet, and it was intact. I did not review the helmet at the shop with her before I left. After I
Complaint Details
| NHTSA Complaint ID | 2009316 |
| ODI Number | 11603596 |
| Date Filed | July 20, 2024 |
| Failure Date | July 19, 2024 |
| VIN | 1C4RJYD65N8 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.