2021 TOYOTA SIENNA HYBRID — Complaint #2002068
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE filed June 24, 2024
NHTSA complaint #2002068 (ODI reference 11596197) concerns a 2021 TOYOTA SIENNA HYBRID and was filed on June 24, 2024. The owner reports the failure occurred on June 20, 2024. The vehicle had 50,300 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as electrical system:instrument panel:fuel gauge, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA HYBRID cohort independently describe similar electrical system:instrument panel:fuel gauge failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 TOYOTA SIENNA HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Toyota Sienna Hybrid. The contact stated that the vehicle was experiencing inaccurate fuel gauge readings. The contact stated while starting the vehicle, the fuel gauge reading displayed that the fuel tank was empty; however, while the contact was attempting to refuel the vehicle at the gas station, she became aware that the fuel tank was not empty and that there was sufficient fuel in the vehicle. The vehicle was taken to the CarMax dealer, where it was driven and refueled several times; however, the failure could not be replicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,300.
Complaint Details
| NHTSA Complaint ID | 2002068 |
| ODI Number | 11596197 |
| Date Filed | June 24, 2024 |
| Failure Date | June 20, 2024 |
| VIN | 5TDBRKEC9MS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.