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2018 TOYOTA SIENNA — Complaint #1999535

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NHTSA Complaint about EQUIPMENT ADAPTIVE/MOBILITY filed June 14, 2024

NHTSA complaint #1999535 (ODI reference 11594383) concerns a 2018 TOYOTA SIENNA and was filed on June 14, 2024. The owner reports the failure occurred on March 8, 2019. The vehicle had 2,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as equipment adaptive/mobility, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA cohort independently describe similar equipment adaptive/mobility failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 TOYOTA SIENNA shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2018 TOYOTA SIENNA
Component
EQUIPMENT ADAPTIVE/MOBILITY
State
Florida
Mileage
2,000 mi

Complaint Description

The contact owns a 2018 Toyota Sierra equipped with a Joysceer USA Inc, Hand Control Unit. The contact stated that while operating the vehicle, the message advising to "Stop immediately" was displayed with the error code: 4209 BSM. The contact stated that later a second error code: 1069 SAM was displayed. The contact stated that the messages were due to a malfunction of the Hand Control Unit. The cause of the failures was not yet determined. The manufacturer and installation facility were contacted regarding the failure, but no response was provided. No identifying information was available for the equipment. The failure mileage was 2,000.

Complaint Details

NHTSA Complaint ID 1999535
ODI Number 11594383
Date Filed June 14, 2024
Failure Date March 8, 2019
VIN 5TDXZ3DC3JS

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.