2024 TOYOTA COROLLA CROSS HYBRID — Complaint #1998140
Open-data reference.
NHTSA Complaint about FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST filed June 10, 2024
NHTSA complaint #1998140 (ODI reference 11593376) concerns a 2024 TOYOTA COROLLA CROSS HYBRID and was filed on June 10, 2024. The owner reports the failure occurred on March 29, 2024. The vehicle had 7,000 miles on the odometer at the time of the incident. The report was geocoded to South Carolina based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: dynamic brake support/brake assist, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA COROLLA CROSS HYBRID cohort independently describe similar forward collision avoidance: dynamic brake support/brake assist failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 TOYOTA COROLLA CROSS HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 Toyota Corolla Cross Hybrid. The contact stated that while driving at an undisclosed speed, the electronic braking system malfunctioned, and a message to contact the dealer was displayed. While at an intersection, the Pre-Collision System engaged, and the brakes seized with an oncoming vehicle approaching. While entering the parking lot, the brake pedal was depressed, but the vehicle failed to respond. The brake pedal was depressed to the floorboard. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Town & Country Toyota (9101 South Blvd., Charlotte, NC 28273) but the vehicle was not diagnosed or repaired. The manufacturer was contacted about a possible buy-back. The failure mileage was approximately 7,000.
Complaint Details
| NHTSA Complaint ID | 1998140 |
| ODI Number | 11593376 |
| Date Filed | June 10, 2024 |
| Failure Date | March 29, 2024 |
| VIN | 7MUFBABG8RV |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.