2024 BUICK ENVISTA — Complaint #1995274
Open-data reference.
NHTSA Complaint about VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR filed May 29, 2024
NHTSA complaint #1995274 (ODI reference 11591386) concerns a 2024 BUICK ENVISTA and was filed on May 29, 2024. The owner reports the failure occurred on May 25, 2024. The vehicle had 3,800 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as visibility:defroster/defogger/hvac system:condensor/evaporator, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same BUICK ENVISTA cohort independently describe similar visibility:defroster/defogger/hvac system:condensor/evaporator failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 BUICK ENVISTA shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 Buick Envista. The contact stated that while driving at an undisclosed speed, the air conditioner became inoperable. The contact stated that the air conditioner was not blowing cool air. The vehicle was taken to the dealer where it was diagnosed with a Freon leak into the engine compartment. Due to the failure, the contact was informed that the front evaporator needed to be replaced. The vehicle was not repaired. The contact was informed that the part was ordered; however, there was a three-month period before delivery. The manufacturer was made aware of the failure and a loaner vehicle request was approved. The failure mileage was approximately 3,800.
Complaint Details
| NHTSA Complaint ID | 1995274 |
| ODI Number | 11591386 |
| Date Filed | May 29, 2024 |
| Failure Date | May 25, 2024 |
| VIN | KL47LAE23RB |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.