2013 FORD FUSION — Complaint #1994242
Open-data reference.
NHTSA Complaint about STEERING:ELECTRIC POWER ASSIST SYSTEM filed May 24, 2024
NHTSA complaint #1994242 (ODI reference 11590667) concerns a 2013 FORD FUSION and was filed on May 24, 2024. The owner reports the failure occurred on May 20, 2024. The vehicle had 146,000 miles on the odometer at the time of the incident. The report was geocoded to Connecticut based on the filer's self-reported location. The affected component is categorized as steering:electric power assist system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering:electric power assist system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2013 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 45 MPH, the driver's assist warning light illuminated. The contact stated that moments later, the steering wheel seized, and the vehicle became undrivable. The vehicle was towed to the residence and was diagnosed by an independent mechanic. The independent mechanic became aware that the error code was related to a malfunction with the driver assist and the electrical module, which included all the driving features and needed to be replaced. The contact stated that the vehicle could only be operated manually. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 146,000.
Complaint Details
| NHTSA Complaint ID | 1994242 |
| ODI Number | 11590667 |
| Date Filed | May 24, 2024 |
| Failure Date | May 20, 2024 |
| VIN | 3FA6P0HR7DR |
Similar STEERING:ELECTRIC POWER ASSIST SYSTEM Complaints for 2013 FORD FUSION
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.