2019 FORD ESCAPE — Complaint #1990721
Open-data reference.
NHTSA Complaint about FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE filed May 10, 2024
NHTSA complaint #1990721 (ODI reference 11588174) concerns a 2019 FORD ESCAPE and was filed on May 10, 2024. The owner reports the failure occurred on May 10, 2024. The vehicle had 70,000 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as fuel system, gasoline:delivery:fuel pump:control/drive module, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: yes, injuries: 1, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar fuel system, gasoline:delivery:fuel pump:control/drive module failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owned a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, there was white smoke coming from the rear driver's side and there was a burning odor. The vehicle was parked and the contact noticed smoke coming from the driver's rear side of the vehicle. No warning lights were illuminated. The fire was extinguished by the Fire department but the cause of the fire was undetermined. There was damage to the contacts home as a result of the fire. A fire report was filed. The contact's son required oxygen as a result of the fire but it was unknown if medical attention was required. A police report was not filed. The vehicle was towed by the insurance agency to investigate the failure. The dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
Complaint Details
| NHTSA Complaint ID | 1990721 |
| ODI Number | 11588174 |
| Date Filed | May 10, 2024 |
| Failure Date | May 10, 2024 |
| VIN | 1FMCU0GDXKU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.