2024 KIA SELTOS — Complaint #1989094
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SUMP/TANK:DRAIN PLUG filed May 4, 2024
NHTSA complaint #1989094 (ODI reference 11586993) concerns a 2024 KIA SELTOS and was filed on May 4, 2024. The owner reports the failure occurred on April 29, 2024. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:engine:oil/lubrication:sump/tank:drain plug, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: yes, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SELTOS cohort independently describe similar engine and engine cooling:engine:oil/lubrication:sump/tank:drain plug failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 KIA SELTOS shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Daughter driving back to college from home in her new 2024 Kia Seltos. We leased this vehicle for her for reliability and dependability throughout her years at college. 9 months into lease, 10,000 miles her car started smoking from engine. She immediately pulled over to notice the car had completely dumped out oil everywhere. We have pics and video to prove this. She had to wait on side of highway for 3.5 hours waiting to be towed. 6 days have passed and we have gotten zero answers and no help from corporate Kia only to be told for us to call dealerships to work it out. Now Iâm working with the Kia dealership that it was towed to AND the previous Kia dealership that performed last oil change. Iâm getting conflicting comments on both ends from dealership and no help from corporate Kia. 1 week and no answers, my daughter has no car not to mention the mental stress this has put on her. This incident caused her to miss her D1 lacrosse practice due to a 6 hr unplanned and unexpected
Complaint Details
| NHTSA Complaint ID | 1989094 |
| ODI Number | 11586993 |
| Date Filed | May 4, 2024 |
| Failure Date | April 29, 2024 |
| VIN | KNDEPCAA5R7 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.