2015 KIA SORENTO — Complaint #1987926
Open-data reference.
NHTSA Complaint about STEERING:COLUMN filed April 30, 2024
NHTSA complaint #1987926 (ODI reference 11586166) concerns a 2015 KIA SORENTO and was filed on April 30, 2024. The owner reports the failure occurred on January 29, 2024. The vehicle had 88,000 miles on the odometer at the time of the incident. The report was geocoded to Alabama based on the filer's self-reported location. The affected component is categorized as steering:column, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar steering:column failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2015 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed a popping sound coming from the steering column. The contact stated that the failure occurred while making a turn. The contact stated that the failure was intermittent at first but had become a persistent failure. The vehicle was taken to an independent mechanic where it was diagnosed with a fractured steering column. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the independent mechanic had not provided a full diagnostic report. The contact was informed that the steering column needed to be disassembled to be able to provide a complete diagnostic report. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
Complaint Details
| NHTSA Complaint ID | 1987926 |
| ODI Number | 11586166 |
| Date Filed | April 30, 2024 |
| Failure Date | January 29, 2024 |
| VIN | 5XYKT3A66FG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.