2023 FORD EXPEDITION — Complaint #1986586
Open-data reference.
NHTSA Complaint about LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE filed April 25, 2024
NHTSA complaint #1986586 (ODI reference 11585239) concerns a 2023 FORD EXPEDITION and was filed on April 25, 2024. The owner reports the failure occurred on September 12, 2023. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as lane departure:lane keep:navigation system/software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPEDITION cohort independently describe similar lane departure:lane keep:navigation system/software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 FORD EXPEDITION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
Complaint Details
| NHTSA Complaint ID | 1986586 |
| ODI Number | 11585239 |
| Date Filed | April 25, 2024 |
| Failure Date | September 12, 2023 |
| VIN | 1FMJU1RG2PE |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.