2014 FORD EXPLORER — Complaint #1985655
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR filed April 22, 2024
NHTSA complaint #1985655 (ODI reference 11584577) concerns a 2014 FORD EXPLORER and was filed on April 22, 2024. The owner reports the failure occurred on February 22, 2023. The report was geocoded to Colorado based on the filer's self-reported location. The affected component is categorized as electrical system:adas:driver monitoring:camera/sensor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar electrical system:adas:driver monitoring:camera/sensor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver monitoring camera system was inoperable. The contact stated that the driver monitoring camera system did not display, and the sensor was inoperable. In addition, the camera sensor warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed driver camera monitoring system and that the driver camera monitoring system needed to be replaced. The contact was informed that the camera system was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000.
Complaint Details
| NHTSA Complaint ID | 1985655 |
| ODI Number | 11584577 |
| Date Filed | April 22, 2024 |
| Failure Date | February 22, 2023 |
| VIN | 1FM5K7D83EG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.