2024 BMW IX — Complaint #1980056
Open-data reference.
NHTSA Complaint about COMMUNICATION: VEHICLE TO VEHICLE filed April 2, 2024
NHTSA complaint #1980056 (ODI reference 11580671) concerns a 2024 BMW IX and was filed on April 2, 2024. The owner reports the failure occurred on March 25, 2024. The vehicle had 200 miles on the odometer at the time of the incident. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as communication: vehicle to vehicle, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same BMW IX cohort independently describe similar communication: vehicle to vehicle failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 BMW IX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 BMW IX. The contact stated that there was a software and connectivity failure. The contact stated that the Bluetooth Car Play system, GPS navigation, and electrical systems failed to remain connected. Additionally, occasionally the systems failed to connect. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the software needed to be updated. The vehicle was repaired, but the failure recurred. The manufacturer was contacted. The failure mileage was approximately 200.
Complaint Details
| NHTSA Complaint ID | 1980056 |
| ODI Number | 11580671 |
| Date Filed | April 2, 2024 |
| Failure Date | March 25, 2024 |
| VIN | WB523CF0XRC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.