2020 FORD FUSION ENERGI — Complaint #1979778
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE filed April 1, 2024
NHTSA complaint #1979778 (ODI reference 11580483) concerns a 2020 FORD FUSION ENERGI and was filed on April 1, 2024. The owner reports the failure occurred on October 14, 2022. The report was geocoded to Minnesota based on the filer's self-reported location. The affected component is categorized as electrical system:propulsion system:traction battery:management system/energy control module (bms/becm):software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION ENERGI cohort independently describe similar electrical system:propulsion system:traction battery:management system/energy control module (bms/becm):software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD FUSION ENERGI shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
This is a PHEV Fusion. Prior to the recall I noticed a red light coming from the "box" that is part of the charging cord. I disconnected the charging cord from the wall outlet. Upon a closer inspection I found that there had been a fire inside the receptacle box that had burnt a hole in the box and destroyed the receptacle. I replaced the receptacle and box and continued charging the battery and suspected that there had been a fault in the receptacle. However, I received recall 23S33 in July 2023 and now think the fire I experienced might have been due to the Battery Energy Control Module as referenced in the recall. I no longer am charging the battery as suggested in the recall. It has been 8 months since I received the recall and the only thing I have heard from Ford is a check for $250.00 to help with the added fuel cost due to not being able to use the plug in capability.
Complaint Details
| NHTSA Complaint ID | 1979778 |
| ODI Number | 11580483 |
| Date Filed | April 1, 2024 |
| Failure Date | October 14, 2022 |
| VIN | 3FA6P0SU7LR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.