2016 KIA SORENTO — Complaint #1976857
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH filed March 20, 2024
NHTSA complaint #1976857 (ODI reference 11578471) concerns a 2016 KIA SORENTO and was filed on March 20, 2024. The owner reports the failure occurred on January 5, 2024. The vehicle had 110,000 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:trunk lid:latch, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar latches/locks/linkages:trunk lid:latch failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Kia Sorento. The contact stated that the vehicle was parked when the contact attempted to open the trunk, however, the trunk failed to open. The contact stated that the failure recurred multiple times and after multiple attempts, the trunk was able to open. The contact stated that the failure continued to recur and the trunk became inoperable. The vehicle was not taken to a dealer. The contact stated that there were no warning lights illuminated. The manufacturer was notified of the failure, and they informed the contact that the warranty did not cover the failure. The failure mileage was 110,000.
Complaint Details
| NHTSA Complaint ID | 1976857 |
| ODI Number | 11578471 |
| Date Filed | March 20, 2024 |
| Failure Date | January 5, 2024 |
| VIN | 5XYPK4A50GG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.