2014 FORD FLEX — Complaint #1972985
Open-data reference.
NHTSA Complaint about SUSPENSION:FRONT:CONTROL ARM filed March 6, 2024
NHTSA complaint #1972985 (ODI reference 11575771) concerns a 2014 FORD FLEX and was filed on March 6, 2024. The owner reports the failure occurred on March 6, 2024. The vehicle had 138,000 miles on the odometer at the time of the incident. The report was geocoded to Michigan based on the filer's self-reported location. The affected component is categorized as suspension:front:control arm, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FLEX cohort independently describe similar suspension:front:control arm failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 FORD FLEX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2014 Ford Flex. The contact stated that while her wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly after the steering wheel jerked in the right direction. As a result, the driver lost control of the vehicle and collided with a dividing wall on the side of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The air bags did not deploy. No warning lights were illuminated. A police report was not filed, and no injuries were reported. The vehicle was taken to an independent mechanic, who diagnosed a failure with both control arms. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who was able to duplicate the failure but was unable to provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Safety Recall 15S18. The contact also stated that b
Complaint Details
| NHTSA Complaint ID | 1972985 |
| ODI Number | 11575771 |
| Date Filed | March 6, 2024 |
| Failure Date | March 6, 2024 |
| VIN | 2FMHK6C88EB |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.