2020 FORD MUSTANG — Complaint #1972763
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER filed March 5, 2024
NHTSA complaint #1972763 (ODI reference 11575617) concerns a 2020 FORD MUSTANG and was filed on March 5, 2024. The owner reports the failure occurred on March 21, 2022. The vehicle had 12,000 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:foundation components:disc:caliper, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD MUSTANG cohort independently describe similar service brakes, hydraulic:foundation components:disc:caliper failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD MUSTANG shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Mustang. The contact stated that while driving at an undisclosed speed, the contact became aware of an abnormal clicking sound. The contact drove the vehicle around the block. The contact noticed that the clicking sound had continued. The vehicle was taken to dealer where the vehicle was diagnosed and determined that both rear calibers were defective and was clamping down on the rotors. The contact was informed that the calipers and rotors needed to be replaced. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 12,000.
Complaint Details
| NHTSA Complaint ID | 1972763 |
| ODI Number | 11575617 |
| Date Filed | March 5, 2024 |
| Failure Date | March 21, 2022 |
| VIN | 1FA6P8SJ9L5 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.